Privacy Policy

Last updated: July 2026

Introduction

MJM Real Estate Limited trading as Redbrik Estate Agents ("Redbrik", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection legislation.

This policy applies whenever you visit our website, contact us, request a valuation, register [sentence appears incomplete in source document]

What Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, address, telephone number and email address.
  • Your preferred method of contact.
  • Details of the property you are selling, letting or requesting a valuation for.
  • Your property search requirements if you are looking to buy or rent.
  • Information provided during emails, telephone calls, property viewings or meetings.
  • Identification and compliance documents where required by law, including Anti-Money Laundering (AML) and Right to Rent checks.
  • Information collected automatically when you use our website, including cookies and website analytics.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries.
  • Arrange valuations and viewings.
  • Register you as a buyer, seller, landlord or tenant.
  • Market your property.
  • Progress property sales and lettings.
  • Carry out legal and regulatory compliance checks.
  • Improve our services and customer experience.
  • Send you relevant marketing communications where you have consented, or where we have a legitimate interest to do so.

Telephone Call Recording

To help us provide the highest standards of customer service, we record inbound and outbound telephone calls between you and members of the Redbrik team.

We use call recordings to:

  • monitor and improve the quality of our service;
  • train and support our colleagues;
  • maintain an accurate record of conversations and instructions;
  • help resolve queries or disputes;
  • progress enquiries and property transactions efficiently.

To help us manage enquiries effectively, recordings and associated call data may also be processed using automated technologies, including AI-powered transcription and analysis tools. These technologies help us accurately document conversations, identify follow-up actions and improve the service we provide.

We process call recordings under our legitimate interests and, where applicable, where processing is necessary to perform or enter into a contract with you.

Recordings are retained only for as long as reasonably necessary before being securely deleted in accordance with our data retention procedures.

You have the right to request access to personal information we hold about you, including call recordings where applicable. If you wish to exercise your rights, please contact us using the details below.

Marketing Communications

We may send you information about properties, market updates, valuation reminders and other services that we believe may be of interest to you.

You can unsubscribe from marketing emails at any time by clicking the 'unsubscribe' link at the bottom of our emails or by contacting us directly.

Please note that opting out of marketing communications will not affect important service updates relating to an active property transaction or instruction.

Sharing Your Information

We will never sell your personal information.

Where necessary, we may share your information with trusted third parties including:

  • Solicitors and conveyancers
  • Mortgage advisers
  • Surveyors and EPC assessors
  • Referencing providers
  • Contractors and maintenance providers
  • Deposit protection schemes
  • Our CRM, telephony and technology providers
  • Regulatory bodies or government authorities where required by law

We only share information that is necessary for the service being provided or to meet our legal obligations.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory and contractual obligations.

Some customer records may be retained for an extended period to enable us to provide ongoing services, respond to future enquiries, maintain accurate business records, comply with legal requirements and deal with any claims or disputes that may arise.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request that inaccurate information is corrected.
  • Request that your information is deleted where appropriate.
  • Object to certain types of processing.
  • Request that processing is restricted in certain circumstances.
  • Withdraw consent where processing is based on your consent.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled correctly.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Redbrik Estate Agents
Email: hello@redbrik.co.uk
Telephone: 01246 563 060

Alternatively, you can contact your local Redbrik branch or write to our registered office.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the way we operate. The latest version will always be available on our website.